evo Whistler FAQs

  
 
  • Does evo’s purchase of Whistler Village Sports mean that evo is opening retail stores in Whistler?
    Yes. In joining forces with Whistler Village Sports, evo will own and operate the existing retail, rental/demo and service locations in Canada: Whistler Village Sports, Excess Backcountry, Mountain Riders, Sportstop Source for Sports, and Excess Ski + Sport. Specific to how the stores will evolve, we are taking our time over the next year to build a collaborative plan with the team.
  • Does evo’s partnership with Whistler Village Sports mean that evo will begin selling online into Canada?
    Whistler Village Sports' five retail stores are well-established retail businesses, and the purchase is independent of any online expansion into Canada. evo currently sells product from many of our brands that is available to ship into Canada (over 8,000 items!). Click here to see what brands/products are available for shipping to Canada: https://www.evo.com/shop/shipsto_canada. As we work on integrating many of the operational aspects of Whistler Village Sports' stores with our business and we are confident that all is running smoothly, we will work with our brand partners to add additional products and convenience for customers based in or traveling to Canada.
  • What will happen with the existing Whistler Village Sports locations?
    Whistler Village Sports, Mountain Riders, Excess Backcountry, Excess Ski + Sport and Sportstop will continue to operate their existing locations as is through at least fall of 2019, and we will take the coming months to build out the longer term plan. The last thing that we want to do is disrupt the positive trajectory that the business is on, and it will be business as usual for the coming season. Longer term, we have started some collaborative work with the Whistler team to identify some of what will be the “short-list” of opportunities. Our best guess right now is that we’ll spend the next 6-9 months building the integration plan with the new team, and we’ll start to execute in about a year. With regards to branding the stores “evo”, we know for certain that the evo brand will have a presence but not yet set on what that will look like.
  • How will the Whistler Village Sports owner and employees be involved going forward given this partnership with evo?
    Whistler Village Sports owner Dave Milley, will occupy the role of General Manager of all Whistler Village Sports locations, and all employees will stay on as employees of evo.
  • Are prices listed in Canadian or US dollars? / Does your website display pricing in Canadian Dollars?
    All prices listed on evo.com today are listed in US Dollars.
  • Do I pay import fees?
    We include all duties and taxes in the shipping price you see when checking out on evo.com. There will be no additional duties and taxes due upon receipt.
  • Can I get my boots fitted or skis/snowboards mounted in Whistler?
    Whistler Village Sports locations will continue to provide their existing service offerings. Please see individual store locations and websites for specific offerings, price, and availability.
  • If I have purchased evoFit at a US location can I redeem the program benefits while I am in Whistler?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Do they have tuning available for skis, boards, bikes?
    Whistler Village Sports locations will continue to provide their existing tuning offerings. Yes, please see individual store locations and websites for specific offerings, price, and availability.
  • Will the Whistler locations have demos available for bikes, skis and snowboards?
    Yes, we will have demos/rentals available in some (not all) of the locations. Please contact the individual store location for details on available demos.
  • Can I return or exchange items purchased online at Whistler locations?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Can Whistler locations help me warranty an item purchased online?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Can you now ship Burton, K2, etc to Canada?
    No. Distribution and pricing are different between the US and Canada. Any brands that were restricted from international shipping prior to this acquisition will continue to be restricted.
  • Do you offer free/discounted mounting or service work in Whistler if I buy skis from evo.com?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Will the WVS stores have evo branded product in store?
    Yes; but not until the first quarter of 2019.
  • Can you ship product home for me if purchased in store?
    For purchases made in a Whistler location; inventory items cannot be shipped across the border. However, subject to Canadian and US custom duties, customers can take inventory across the border themselves. For purchased from evo.com made from the kiosk in the store, the customer can have the product shipped to any US address they choose.
  • If I buy something in store, will I pay duties and taxes going back across the border either way since evo is in US and CA?
    If you purchase something in Canada and take it with you to another country, or vice versa, you would be responsible for any applicable duty or tax when crossing the border. Please refer to the customs allowances for the country you will be entering.
  • Are the new stores inventory going to be displayed on the website?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Will I be able to place an evo.com order in store at the counter or at a kiosk?
    Ultimately yes. We are currently testing a kiosk in the Whistler Village Sports location and expect to roll out additional kiosks in the next six to eight weeks.
  • What if I receive the wrong item and one of the stores carries has what I as supposed to receive. Will they be able to swap it?
    In this case, you would want to perform a return of your original order by contacting evo’s customer care department, and purchase the new item from the store.
  • Are Chinook Book deals valid in these stores?
    Chinook Book offers are only valid in evo retail stores in Seattle, WA, Portland, OR, and Denver, CO at this time.
  • Will the stores price match competitors like the US stores?
    Pricing in our Whistler locations will be competitive with other retail outlets in Whistler Village.
  • Will they match an evo.com price if the same product is priced differently in store?
    No; all product in our Canadian locations is priced in Canadian dollars.
  • Will they be able to process price drop refunds at these stores?
    In this case, you would want to contact evo’s customer care department to process any refunds due.
  • Will I be able to ship my evo order to the WVS store locations?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.
  • Can I use my evo gift card(s) at WVS locations?
    At this time, no. We will be working on better integration of the Whistler stores into our business over the next year, but for now, they will operate as they have before, with additional conveniences and services to be announced over the coming year.