Returns

We all could use an extra day. Every item we sell is covered by our 366 day return policy. If your new, unused* item doesn’t work out, you have 366 days to return or exchange it. Simple.

*All items must be returned in the condition in which they were recieved, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

Return options within the US

Ship your return:
- For returns from within the US, we offer flat rate UPS shipping labels. Most returns are just $7. Excludes oversized items. Shoes and Flipflops are FREE!
- To return freight or other oversized items like Bikes, please Contact Customer Care
- Initiate a Return & Print a shipping label
Return in person:
- Most returns can be dropped off at our stores in Seattle, Portland, and Denver or our warehouse in Sumner, WA, during normal business hours.
- Freight items are excluded
- Online purchases cannot currently be returned at our Canadian locations
- Location information

Returning from Outside the US

Ship your return:
- Buyers are responsible for all return shipping costs associated with sending items back to the US
- Initiate a Return & Print a shipping label

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy

Exchange Policy:
If you decide you want a different size, color, or style, please set up a return for a refund as outlined above and place a new order. Placing a new order now will expedite the arrival of your new item, and help to ensure it won't go out of stock. Refunds will be processed as soon as we receive your return. Feel free to Contact Customer Care if you have questions or need assistance.