We all could use an extra day. Every item we sell is covered by our 366 day return policy. If your new, unused* item doesn’t work out, you have 366 days to return or exchange it. Simple.
- Ship your return: For domestic returns, we offer a $7 prepaid shipping option ($49 for bikes). Initiate a Return & Print a shipping label
- Return in person: Returns can be dropped off at either of our store locations, as well as our distribution center. Location information.
*All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.Exchanges
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
The easiest way to exchange your new, unused
item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund(minus $7 if our UPS return label is used) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions.
Received a damaged or incorrect item? Contact Customer Care